💎 "Stunning Flame" series, with ultimate fire and sparkle 💎
Product details
- Top-level CZ: D color, FL clarity, Excellent cut
- 925 sterling silver
- Plated with real gold, 14K real gold post
- Nickel-free and hypoallergenic
Packaging
- Jewelry handbag
- Jewelry box
- Silver polish cloth
- Greeting card
Still got a question?
Please message support@raneecoco.com and our support team will get back to you in 24 hours.
- What payment methods do you accept and is my payment secured?
- Due to system upgrading, we only accept PayPal for now. We apologize for any inconvenience this may concern.
- All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Raneecoco is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your payment information, contact information, and shipping/billing information are confidential and safe.
- The price on my order confirmation does not match the amount that was taken from my account, why is that?
- The prices on our website are in the U.S. Dollar (USD). Please convert any amount into your own currency before placing your order.
- The amount taken from your account is how much the total amount is in your currency. Please contact us if you have any questions.
- I would like to cancel my order. How do I do that?
- If you need to cancel the order, please contact us as soon as possible. If the package has not shipped yet, you will receive the refund immediately. If the package has shipped, we will try our best to recover the package for you and give you a refund immediately after the return. However, whether the package can be successfully recovered depends on when the product has been sent. Please confirm your order several times and confirm that it is correct. If you have any questions, please contact us your order number as soon as possible, and we will process it for you.
- How do I add a discount code?
- Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed.
- How do I check my order status?
- On the left of your account dashboard, you will see your account information and in the main area, you will see your "Order History" if you have previously ordered from us.
- I have ordered the wrong item by mistake. Can I edit my order?
- We recommend that you double-check all your information before placing an order. Once you find an error in the order information, please contact us immediately, attach your order number, and indicate the information you need to modify. If it has been prepared but has not been shipped yet, we will immediately modify the order information for you. However, if your order has already shipped, we will immediately try to contact the carrier and do our best to recover the package that has been sent, but whether it can be recovered depends on how long it has been sent out, and the longer it has been sent out, the less likely it can be recovered, so if you have any questions such as modifying the order information, please contact us as soon as possible to ensure that your problem can be handled in the most appropriate manner. At present, no matter what the situation, we will try our best to help you deal with the problem.
- Something is wrong with my order.
- Please contact us with your order number within 7 days of delivery for any issues you may have with your order. We ask to keep all jewelry in its original packaging in order to further investigate your order issue. In the instance your jewelry is wrongly sent, you can return the product to us, and once we receive the return, we will resend the package. Or, you can return the wrong product; Meanwhile, place a new order again, so that you can receive the desired product more quickly.
- Do you accept returns and exchanges?
- For quality problems, contact us within 3 days of receipt to return the goods. Non-quality problems can only be exchanged within 7 days. Your satisfaction has always been our first priority. If you are not satisfied with your order, please contact us.
- Do you ship internationally and what are the rates?
- As a part of our spring sale plan, we currently offer free standard shipping on all orders. Packages should be delivered in one to two weeks. Expedited options are available. Expedited delivery should be expected within three days. Expedited delivery charges an additional US$20 or is free on orders over US$150.
- How do I track my package?
- Once your order ships, you will receive a confirmation email with a tracking code. (if your shipping method chosen has tracking)
- What if I put in a wrong address?
- We recommend that you double-check all your information before placing an order. Once you find an error in the order information, please contact us immediately, attach your order number, and indicate the information you need to modify. If it has been prepared but has not been shipped yet, we will immediately modify the order information for you. However, if your order has already shipped, we will immediately try to contact the carrier and do our best to recover the package that has been sent, but whether it can be recovered depends on how long it has been sent out, and the longer it has been sent out, the less likely it can be recovered, so if you have any questions such as modifying the order information, please contact us as soon as possible to ensure that your problem can be handled in the most appropriate manner. At present, no matter what the situation, we will try our best to help you deal with the problem.
- What if my package is lost?
- If your package is lost in transit, which is very rare, this is the carrier's responsibility. In this case you may reach out to the parcel courier directly for assistance. If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. Please first make sure if there is someone else that has received the package. If there is a loss, you can contact us with your order number. We will assist you in contacting the carrier, querying shipping information, and looking for the products. If there is a claim for loss of the products, the requirements of each carrier are different, and you may need to contact the carrier to explain the situation and file a claim. For such situations, we will also inform you how to deal with the situation after we understand the situation.
- What if my package was returned to the sender?
- If you find that your package has been returned, please contact us in time, we will contact the carrier as soon as possible to find out the reason, and assist you to make the corresponding treatment.
- Do you do engravings?
- We can certainly incorporate engraving into your Raneecoco jewelry. Contact us before placing the order, or make a note while placing the order, we will contact you as soon as possible to communicate related matters.
- Do you offer repairs?
- We offer free repairs for items that have been purchased within 1 year. However, you need to pay for the shipments. Please contact us for details.
- How can I contact you?
- DM @raneecoco on Instagram
- Email support@raneecoco.com
- Send a chat message on the website
- How long have you been in business?
- Raneecoco was established in 2012, and has been shaking things up ever since. We are a jeweler specializing in creating fine jewelry with years’ professional designing and crafting experience. All of our products are guaranteed with quality way above average as customer satisfaction is our number one priority. We use sterling silver plated with real gold, and the coating is thicker than that of most products from our competitors so our jewelry will stay hypoallergenic to most customers and the color of that will last longer. We use high quality Stunning Flame cubic zirconia, which represents the top level of the CZ industry, as diamond substitutes in affordable jewelry so that customers can get more fire, sparkle and extreme experience from this series of CZ than any others.
- What is your jewelry made of?
- All our products are made of thick real gold plating over 925 sterling silver, 14k real gold and 18k real gold metal materials.
- How is your jewelry different from other?
- We have developed the Stunning Flame series which represent the top level of quality and craftsmanship on the market. Our products have gone through dozens of attempts to give you an incredible impression. Our goldsmiths have been trying to perfect every detail even at the least noticeable spots so that a piece of Raneecoco jewelry can bring you an extraordinary experience in such a natural manner. We hope this extreme experience with Raneecoco jewelry will long last in your daily life.
